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How qrp99 Handles Your Personal Information

Your account data, payment details, and browsing activity on qrp99 are handled with clear rules — we only collect what we need, and we keep it for specific, stated purposes.

Account data protectionDANA, OVO, GoPay payment privacyCookie and device data clarityYour right to request accessIndonesia-eligible data handling
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qrp99 How qrp99 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is being handled, our support team is the right place to start. You can reach us through live chat from your account dashboard, by email through the contact form in the Help section, or via the in-app message thread if you access qrp99 on mobile. We aim to acknowledge privacy requests within a reasonable timeframe and will follow up with the steps we take.

Team online

Live Chat

Open the chat widget from your account dashboard to raise a privacy concern or request access to your stored data directly with our support team.

Email Support

Use the contact form in the Help section to send a written privacy request. Include your registered account email so we can verify your identity before responding.

In-App Message

If you use qrp99 on mobile, the in-app message thread lets you flag a data query without switching to a separate channel or losing your account context.

DATA HANDLING DETAIL

Inside Our Privacy and Security Practices

We apply a small set of consistent practices across every account on qrp99 — covering how data is stored, how long we keep it, and what security layers sit between your information and external access. Players in Palembang and elsewhere in Indonesia connect through the same encrypted session layer, whether they are on a phone browser or returning via a saved login. Here is what that looks like in practice.

Encrypted Storage

Account credentials and payment references — including DANA, OVO, and GoPay records — are stored with encryption at rest. We do not store raw wallet PINs or full card numbers at any point.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which parts of the platform you use most. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account data for as long as your account remains active plus a defined period afterward for audit and dispute purposes. Once that period passes, data is deleted or anonymised.

Requesting Changes

You can ask us to correct inaccurate account details at any time through the profile settings page or via support. Deletion requests are handled case by case, subject to any legal retention obligations that apply.

What You Asked About This Privacy Policy

These are the questions we hear most often about how qrp99 handles personal data. If something here does not cover your situation, reach out through live chat or the Help contact form and we will give you a direct answer.

We collect your name, email, phone number, and the payment method you link — DANA, OVO, or GoPay. We also store a session token and device identifier to keep your mobile login active.

We do not sell your data. We share limited information only with payment processors like DANA, OVO, and GoPay to confirm transactions, and with fraud-prevention services where required by our operating terms.

We retain your data for the duration your account is active and for a set period after closure for audit and dispute purposes. After that retention window closes, your data is deleted or anonymised.

Yes. Send your request through the Help contact form or live chat using your registered account email. We will verify your identity first, then provide the data we hold in a readable format.

Submit a deletion request via our support channels. We will review it against any legal retention obligations we must meet. Where deletion is possible, we will confirm once it is complete.

We use session cookies for login continuity and analytics cookies for platform improvement. You can disable non-essential cookies through your browser settings without affecting your core account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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